SHOP ONLINE- Delivery, Returns Policy & Charges Information

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SHOP ONLINE DELIVERY CHARGES

We offer flat rate freight charges according to the value of your order. These charges are as follows:

For delivery within Australia:

Orders up to $74.99 - $10.00

Orders over $75.00 - $12.50

Express Service up to $49.95 - $15.00

Express Service over $50.00 - $20.00

For overseas delivery:

International Airmail up to $74.99 - $22.00

International Airmail over $75.00 - $26.00

International Courier up to $49.95 - $55.00

International Courier over $50.00 - $75.00

Shipping Providers

All orders for delivery within Australia are sent by AusPost Receipted Delivery service which require a signature on arrival, or AusPost Express satchels.

Orders for overseas delivery are sent via AusPost International Air Post

APPROXIMATE DELIVERY TIMES

Australian Delivery

Queensland 1 – 3 working days

All other interstate deliveries 4 – 6 days

Express Option* Within 48 hours for orders received before midday (excluding weekends)

*Orders selecting an Express Post service will be prioritised for immediate processing and subject to stock availability should be delivered within 48 hours, for orders received before midday. If a delay on dispatch due to stock shortages is anticipated in excess of 3 working days on Express Orders, you will be informed by email.

Where an item is in stock your order will be dispatched within 24 hours of receipt - However when making your selection please note the detailed text for your chosen products, as this will indicate if it is a stock item,or a Special Order.

International Delivery

International Air Post: 10 – 14 working days

Express Courier Service: 4 – 6 working days (allow up to 10 to UK & Europe)

Sales Taxes and Import Duties

Government Tax agencies may impose import duty and tax on imports into their country, and whilst we endeavour to minimise any impact from this, the customer is liable for any taxes incurred. Please contact your local customs office for details of possible import tax implications.

Note: - Courier deliveries to Europe are very likely to attract additional duty and charges

RETURNS POLICY

As long as products are returned to us in new condition and with their original packaging within 28 days, we are happy to exchange garments for different sizes. Please note that you are responsible for the costs of returning any items to us, but we make no charge to mail exchanged items back to you via a standard AusPost service within Australia. However, any exchanges for overseas deliveries will attract a flat rate fee of $15.

Returns can be posted to:

Matai Sports

PO Box 714

COOLUM BEACH, Queensland 4573

Australia

Please ensure you include a copy of your Dispatch Note, or a letter to identify your name and order number. If returning goods for a refund we will credit the card originally used to place your order within 5 working days of receipt of your goods. Your refund will cover the cost of items returned, but not the original freight charge.

Goods returned outside the specified 28 days period, will be accepted up to 60 days after purchase if not worn, but will attract an Admin Charge of $15 so any refund will be reduced accordingly. However we reserve the right to refund at the current prices of products returned after 90 days as many items will have been discontinued, or would be sale items after this period.

About Matai Sports

Matai Sports is the manufacturer of Premium Quality and Innovative Sports Wear based on exceptional fabrics and fit. We are committed to servicing and supporting grass roots sports. All custom made sports wear is manufactured in our factory in Suva Fiji, giving us complete control over your orders and QUICK TURNAROUND. You can choose from our existing designs or work with our creative design team to create your own unique and distinctive design. We can also match your existing club uniform design. Matai Sports also has a great range of premium quality off-the-shelf products that give us the flexibility of quick turnaround at very competitive prices. CONTACT US TODAY TO EXPERIENCE THE DIFFERENCE WITH YOUR SPORTS WEAR FROM MATAI SPORTS.

Contact Us

AUS 1800 907 900
+61 (0)7 53511679
sales@mataisports.com

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