CUSTOM MADE- Terms & Conditions

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Terms of trading
By ordering goods on this site you understand that you are entering into an enforceable contract with NB Sports Pty Ltd ABN: 19142183195 trading as
All transactions conducted with will be subject to the following terms and conditions:-


  1. All prices quoted include GST (unless otherwise stated).
  2. All prices shown are Australian Dollars (unless otherwise stated)
  3. Any quotations we supply you lapse after 30 days (unless otherwise stated).
  4. We reserve the right to change our prices at any time prior to orders being placed.
  5. Freight will be charged on all orders (unless otherwise stated).

Orders and Delivery

  1. Orders may be placed online at or direct with NB Sports Pty Ltd trading as
  2. If ordering goods on behalf of a club or other incorporated body you warrant that you are authorised to place orders on behalf of that entity and will accept responsibility for payment for any product ordered.
  3. It is your responsibility to ensure that any artwork supplied by you is correct and any custom designs that we generate on your behalf are approved for use.
  4. It is your responsibility to ensure that any colours selected for team wear are correct.
  5. It is your responsibility to provide contact details with any order and to ensure that we are kept updated with any changes to these details whilst the order is being processed.
  6. We reserve the right to reject any order and will notify you of our acceptance of your order and an expected delivery date within 72 hours of an order being placed.
  7. We expect to deliver all custom made orders within four weeks from the placement of a firm order unless otherwise stated.
  8. We expect to deliver all express team wear orders within two to three weeks from the placement of a firm order unless otherwise stated.
  9. We will use all reasonable endeavours to notify you of any expected delays in the supply of your order and will offer you the chance at that time to cancel any order. You may not cancel if we receive your notice after the goods have been produced but where cancellation of the contract is allowed, you can have no further claim against us under that contract.
  10. If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss)
  11. We may deliver the goods in instalments. Each instalment is treated as a separate contract.
  12. It is your responsibility to provide a delivery address that enables delivery to be made by our authorised carrier, within normal Monday to Friday business hours and accepted by a person authorised to sign and accept delivery on your behalf.
  13. We may decline to deliver if we believe that it would be unsafe, unlawful or unreasonably difficult to do so or the premises (or the access to them) are unsuitable for our vehicle.
  14. Government Tax agencies may impose import duty and tax on imports into their country, and whilst we endeavor to minimize any impact from this, the customer is liable for any taxes incurred. Please contact your local customs office for details of possible import tax implications.
  15. We have one of the fastest 'made to order' services in Australia and globally, we endeavour to produce and deliver orders as soon as possible, however there are circumstances that are out of our control and we hold no responsibility for meeting exact date deadlines for tournaments, start of season, events, etc

  16. Should it not be possible to make delivery to your premises on that occasion we reserve the right to levy an additional charge reflecting our costs.
  17. You must inspect the goods on delivery. If any goods are damaged, incorrect or not delivered, you must write to tell us within 48 hours of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods.

Returns / Product Care and Sizes / Cancellations

Return of goods.

  1. We will only accept returns of goods that are found to be defective on delivery. You should communicate with us to arrange for inspection or return of these goods.
  2. The company will not accept returns of any merchandise that has been custom modified according to your specifications unless the product is deemed defective on delivery.
  3. We will not accept responsibility for incorrectly ordered sizes and can provide you with size charts prior to final ordering where required.

Product Care and Sizes

  1. All garments we supply are produced to the highest exacting standards.
  2. Always read the garment care label and follow the recommended washing instructions.
  3. All fabric is liable to discolour by staining or perspiration particularly lighter shades. We will not accept any liability for garments, which discolour in this manner.
  4. Fabric printed by a sublimation process can re-print if subjected to high temperatures. Furthermore, heated pressing or ironing should not be applied to printed logos, motifs or badges. Please do not iron your Matai team wear.
  5. We will not accept any liability for garments damaged through incorrect care.
  6. Please note that sizes quoted are an approximate size guide only.


  1. You may not cancel the order unless we agree in writing.
  2. If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.
  3. We may suspend or cancel the order, by written notice if you fail to pay us any money when due (under the order or otherwise); or you become insolvent or you fail to honour your obligations under these terms.


  1. We respect the privacy of all persons who visit our site.
  2. We will not sell or trade your email address or personal information to any other company and all credit card payments accepted are processed through a secure gateway supplied by the Westpac Bank. If you subscribe to our site or purchase product we may contact you from time to time with product or marketing offers and our Matai newsletter but you may unsubscribe at any time by using the link or notifying us at
  3. If your contact details changes please notify us at

Payment Terms

  1. For Express team wear you are to pay us in full by credit card, cash or bank transfer prior to the commencement of any orders being produced. Production will not commence until we receive payment and this will delay the delivery of your order.
  1. For Custom Made teamwear before an order goes to production, a 50% deposit of the invoice is required with confirmation and sign off on Artwork and Order. The other 50% balance of the invoice is payable before an order is dispatched.

Payment Options

  1. Credit Card: Matai Sports accept Visa or Mastercard. A surcharge of 3% on all transactions applies due to bank chargers. Credit Card transactions will not take place until authorisation has been confirmed from the owner of the card. A clear and readable copy of the Credit Card (back) and identification of cardholder (license) needs to be submitted to Matai Sports.
  2. Direct Deposit: If paying by Direct Deposit, receipts for payment notification [remittance advise] must be submitted to Matai Sports immediately after payment via email or fax. Orders will not be processed until this has been received.
  3. Orders will not be dispatched until funds are cleared.
  4. Cheques: must be made out to Matai Sports. If a cheque bounces, a $20.00 administration fee will be invoiced on the total remainder invoice. Funds must be cleared into our bank account before any order is dispatched.
  5. NOTE: Any delays in payments may slow production and the dispatch of your order


  1. We warrant that the goods comply with their description on our order confirmation form; and are free from material defect at the time of delivery,
  2. We give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
  3. If you believe that we have delivered goods that are defective in materials or workmanship, you must, inform us (in writing), with full details, as soon as possible; and allow us to investigate (we may need access to your premises and product samples).
  4. If the goods are found to be defective in material or workmanship (following our investigations), we will (at our option) repair the goods, replace the goods or refund the price.
  5. We are not liable for any other loss or damage arising from the contract or the supply of goods or their use, even if we are negligent.
  6. For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.

Force Majeure

If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability. Examples of these circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.


  1. Australian law is applicable to any contract made under these terms.
  2. If any of these terms are unenforceable as drafted it will not affect the enforceability of any other of these terms and if it would be enforceable if amended, it will be treated as so amended.
  3. All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
  4. The only statements upon which you may rely in making the contract with us, are these made in writing by someone who is our authorised representative and either contained in our estimate (or any covering letter) and not withdrawn before the contract is made or which expressly state that you may rely on them when entering into the contract.
  5. Nothing in these terms affects or limits our liability for fraudulent misrepresentation.

Terms of use
Access to and use of this site ( is provided by NB Sports Pty Ltd subject to the following terms (Use of
By using you agree to be legally bound by these terms, which shall take effect immediately on your first use of If you do not agree to be legally bound by all the following terms please do not access and/or use may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Your continued use of after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of

  1. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any content except for your own personal, non-commercial use. Any other use of content requires the prior written permission of NB Sports Pty Ltd.
  2. You agree to use only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within
  3. The names, images and logos identifying Matai Sports or third parties and their products and services are subject to copyright, design rights and trademarks of Matai Sports and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Matai Sports or any other third party.

Disclaimers and Limitation of Liability

  1. content, including the information, names, images, pictures, logos and icons regarding or relating to Matai Sports and/or NB Sports Pty ltd, its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  2. Under no circumstances will NB Sports Pty Ltd t/as be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):
    1. loss of data;
    2. loss of revenue or anticipated profits;
    3. loss of business;
    4. loss of opportunity;
    5. loss of goodwill or injury to reputation;
    6. losses suffered by third parties; or
    7. Any indirect, consequential, special or exemplary damages arising from the use of regardless of the form of action.
  3. NB Sports Pty Ltd does not warrant that functions contained in content will be uninterrupted or error free, that defects will be corrected, or that or the server that makes it available are free of viruses or bugs.


  1. If there is any conflict between these terms and specific terms appearing elsewhere on (including local house rules) then the latter shall prevail.
  2. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
  3. These terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Australia in the state of Queensland.


About Matai Sports

Matai Sports is the manufacturer of Premium Quality and Innovative Sports Wear based on exceptional fabrics and fit. We are committed to servicing and supporting grass roots sports. All custom made sports wear is manufactured in our factory in Suva Fiji, giving us complete control over your orders and QUICK TURNAROUND. You can choose from our existing designs or work with our creative design team to create your own unique and distinctive design. We can also match your existing club uniform design. Matai Sports also has a great range of premium quality off-the-shelf products that give us the flexibility of quick turnaround at very competitive prices. CONTACT US TODAY TO EXPERIENCE THE DIFFERENCE WITH YOUR SPORTS WEAR FROM MATAI SPORTS.

Contact Us

AUS 1800 907 900
+61 (0)7 53511679